Frequently Asked Questions
Am I old enough for Whamoo?
The Whamoo feeling is for everyone to enjoy. The Whamoo games aren’t. Check your local laws to see if you are of legal gambling age. Usually the minimum age is 18. If you’re allowed to gamble, join us! Sign up here.
How do I get started?
This is the easiest part. Select “PLAY FOR FREE” on any game on our homepage (except Live Casino games). Your Whamoo adventure will begin immediately. Want to play a specific game? Search and filter as much as you like. It’s all free. Yes, there’s also a section for members. It’s where money is wagered, chances are taken, and thrills are felt. And it comes with generous Welcomfort. Are you of legal gambling age? Sign up here.
I want to have more than one account! Can I?
Is it necessary? No. Is it allowed? No. Did you open an extra account by mistake? Tell our Customer Care Hosts ASAP. We’ll close all but one account. Don’t open more accounts on purpose, either. We reserve the right to void all payouts.
My login details and/or password - GONE! What now?
No worries. You’re not the first and you won’t be the last. Just click “Forgot your password?” below the password field to reset your password. In a few steps your problem will be solved! Lost more than just your password? Customer Care is just a click away. We’ll sort it out for you.
Can I play without an account?
Well, technically you can… But not if you want the full experience. Historical data, personal messages, promotions to join - an account opens a whole new world to you! Of course you’ll also be able to win real, withdrawable money. And yes, your personal details and money are 100% safe with us.
I need to contact you - like, now! How can I do this?
I like to talk on the phone. Can we call?
As much as we'd love to hear your voice, we can't answer the phone right now. We do have Live Chat, though. That comes pretty close to having an actual talk. See "Support" in the bottom right corner of your screen? That takes you to all support channels - including Live Chat.
What do I get with my first deposit?
What are the requirements for a Bonus?
Minimum rules, maximum fun. That’s the Whamoo spirit. Still, we need some rules. So here are a few basics if you want to enjoy an incentive:
- Deposit the required minimum amount (if applicable).
- Deposit within the specified timeframe (if applicable).
- Learn the Bonus rules (like the wagering requirement).
I don’t want your Bonus! What do I do?
No Bonus? No problem. It’s just as easy as getting a Bonus. Just click or tap "Opt out and close" at the bottom right of the Welcomb-O-Meter.
I want more! Is there anything besides your Welcomforts?
I won playing Free Spins! Can I get the money?
Of course you can, tiger! Just a couple of things:
- You have to have made at least one approved deposit.
- Your winnings derived from bets with Free Spins are bound by a forty-times Wagering Requirement.
- All amounts that remain on your Bonus balance after your withdrawal request will be removed.
- Want to know more? Check our Bonus Rules.
A promotion? Oh, goodie! Can I join?
We’re a “the more the merrier” kind of people at Whamoo. So as long as you’re old enough, join us! We always explain the steps to join in the promotion email or blog post. Follow those steps and you’re good to go!
Can I cash out my Bonus?
Bonus = extra fun. That’s what we designed them for. You get extra money to wager so you can extend the fun time. The Bonus isn’t designed to be cashed out and can’t be instantly cashed out. But when you meet our fair wagering requirements, you’re free to cash out your winnings.
Can I give my Bonus to a friend?
You’re the sharing type. We love that. It’s just impossible to transfer a Bonus from your account to someone else’s - technically, financially, legally… So the answer is no, unfortunately.
Why do you need documents when I request a withdrawal?
Security is key when handling money. We need to verify that it’s you we’re dealing with, and that everything is in order. After all, we want the money to transfer safely and swiftly to your account.
Does a deposit cost anything extra?
Maximum fun means minimum extra cost. So we don’t charge you anything when you deposit. But we can’t control any fees your bank may charge you. Check these fees with your bank. The same applies to a withdrawal, by the way.
Which deposit methods do you offer?
Why don’t I see my deposit in my account?
It happens very rarely, but it does occur. If it does, check your payment account (bank, e-wallet, credit card etc.) first. No amounts were deducted? Then no money was transferred. Has the amount been deducted from your balance? Make a screenshot of the transfer information (read how to do this here) and send it to Customer Care. We’ll sort it out!
Which withdrawal methods do you offer?
What happens after I request a withdrawal?
Immediately after your request there’s a 24-hour pending period. During this period you may cancel your request if you want to keep on playing. If you don’t we’ll transfer the money to you right away (given that everything’s in order). Read more in our Withdrawal Policy.
How long does it take until a withdrawal is in my payment account?
A withdrawal process always starts with a 24-hour pending period. During this period you may cancel your request if you want to keep on playing - or proceed with the payout. After that, the transfer time depends on where the money’s going. In some cases it’s transferred instantly. In other cases it can take up to five days. Read more in our Withdrawal Policy.
How do I verify my bank card when using MiFinity?
When you deposit for the first time with a new card, you will need to verify your bank card. In MiFinity, click on ‘Cards’ in the left-hand menu. Type the 4-digit code found on your bank statement into the ‘Verification Code’ box found next to your new card details.
How do I verify my MiFinity account?
In MiFinity, click on your name in the top right-hand corner of the site. Click on ‘Upload Documents’ and proceed to upload the requested documents.
How do I verify my eZeeWallet account?
Log in to your eZeeWallet account and click on ‘My Account’ in the top right-hand corner. Go to the ‘Verification’ tab and proceed to upload your proof of identity and proof of address.
On which devices can I play at Whamoo?
If it has an internet browser and it’s online, you can enjoy Whamoo with it. So grab your tablet, smartphone, or computer. Play at home or on the go. Turn waiting time into fun time with a game or two. It’s your choice.
Help, my game is stuck / not opening! What now?
Games can get stuck sometimes - although very rarely. When a game doesn’t respond, this is the best way to fix it:
1. Check your Internet connection. Open other websites, such as Google. Are they opening slowly or not at all? Then your internet connection or firewall is probably keeping you from having fun.
2. Good connection, but still problems with our games? Or did you lose credits due to internet problems? Take a screenshot of your issue (read how to do this here). Send the screenshot and a description of your issue to Customer Care. We’ll fix it!
What Internet browser can I use to play the games at Whamoo?
You can play our games on all common mobile and desktop Internet browsers.
I lost my connection with Whamoo! What now?
A lost connection can stress you out - especially when you’re in the middle of a game. Don’t worry, though. Refresh the page and you’ll find the game where you left it. The game will finish its spin or round. Any winnings will be automatically added to your balance. Keep on having trouble? Check your internet connection.
Where can I find the game rules?
Always read the game rules before you start playing a game. You’ll find them in the game itself. Just press Menu, “§”, “i”, and/or “?” to review the rules.
Privacy & Security
How do I keep my account secure?
We do everything to keep you, your info, and your money safe. But it’s not just in our hands. Find out what you can do to help us keep you safe:
- Your password should be made up of letters (UPPERCASE and lowercase), numbers, and symbols.
- Change your password regularly, preferably monthly.
- Make secret questions difficult to guess. No one should be able to find the answer to your question (for example on social media).
- Never share your account details with anyone.
- Never give away your password, not even to someone who seems to be a Whamoo employee. We never ask for your password!
- Don’t select the option to stay logged in when you’re on a public computer or a computer shared with minors.
What does Whamoo do with my personal information?
We handle your personal data and belongings carefully. Our internal policy on this is stricter than any law we have to comply with. This is what we use your info for:
- administering your account
- maintaining our own accounts and records
- monitoring websites usage levels and quality of service
- informing you about interesting products and services
Your personal info will only be used for the purposes above. So no worries. Your data is safe with us.
What is Whamoo?
Does Whamoo have a license?
Never trust an online casino without a license. Whamoo is owned and operated by DialMedia Ltd, 64, Excalibur, Triq B. Bontadini, Birkirkara BKR1737, Malta; Business Registry no. C86642. DialMedia Ltd. is licensed and regulated by the Malta Gaming Authority under license number MGA/B2C/542/2018 issued on 10/04/2019.